Span of Control

The average number of direct reports per people manager.

Total direct reports / Number of people managers

Are manager spans appropriate for oversight quality?

Very wide spans reduce coaching capacity; very narrow spans increase cost.

• Business unit
• Geography
• Function
• Grade or level

• Trend over time
• Segment comparison
• Distribution

Org redesign, manager training investment, and layer reduction.

Including dotted-line reports inconsistently.